AI Can Answer the Question. The Next Challenge Is Helping People Move Forward.
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Summary
We have become remarkably good at building AI that can answer questions. Ask when an application is due, which documents are required, or how a process works, and it can provide a useful response in seconds. But when the stakes involve someone's education, financial future, or sense of belonging, an answer is only the beginning. What matters is whether that person can actually move forward. That's where agentic AI gets interesting. Rather than treating every interaction as an isolated question…
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