ConnectWise Launches RMM Agent to Investigate IT Tickets With Technician-Approved Fixes
· unite.ai · popularity 21/100 · 0 similar stories today · Medicine & Clinical Health (Health & Life Sciences)
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Summary
ConnectWise has launched RMM Agent, bringing AI-led endpoint investigation into the service ticket where technicians already work. Announced on October 29, the product examines a linked device, tests possible causes, and stages a remedy from a vetted catalog. Every device change requires a technician's explicit approval. The launch announcement also introduces Voice, Teams, and Email Agents for gathering customer information before technical work begins. All four are generally available…
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