Exit, voice or loyalty? What Hirschman’s 55-year-old theory tells Canadian businesses today
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Summary
Albert Hirschman argued that dissatisfied customers and employees have three broad choices: leave, speak up or remain loyal. More than half a century later, Canadian data suggests the framework offers businesses a surprisingly useful way to think about competition, technology adoption and trust. The post Exit, voice or loyalty? What Hirschman’s 55-year-old theory tells Canadian businesses today appeared first on Digital Journal .
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