How To Design A Service Business For The Unexpected
· forbes.com · popularity 32/100 · 0 similar stories today · Reference & How-To (Discovery & Research)
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Summary
Anoush Shamaei is the Founder & CEO of Emelx, a licensed ground transportation and chauffeur company. A family is scheduled to arrive at LAX and be picked up by a ground transportation service in the evening. On paper, it’s a straightforward pickup: The flight time is confirmed, the vehicle is …
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