Avanti West Coast paid out £20m in ‘delay repay’ passenger refunds this summer
· theguardian.com · popularity 29/100 · 0 similar stories today · Public Transit & Rail (Cars, Aviation & Transport)
Read the original at theguardian.com →
Summary
Intercity train operator’s compensation bill likely to top £70m this financial year amid rise in claims across network Avanti West Coast paid out more than £20m to passengers in just three months this summer in refunds for disrupted journeys on Britain’s main intercity rail network. The intercity operator paid out almost as much in a four-week period to 25 July – £9.3m – as its annual profits for each of the past two years. It repaid a further £12.2m in the subsequent eight weeks. Continue reading...
Found in: Guardian World. Rating basis: single outlet; outlet tier 5; 1 feeds; feed position 37.