Brazil Mandates Human Customer Service in 20 Seconds for 183 Million Users Starting Today
· techtimes.com · popularity 16/100 · 0 similar stories today · Cybersecurity (Technology & Consumer Electronics)
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Summary
Brazil customer service rules 2026 reached a new level of specificity today as Decree 13,135 entered into force, giving 183 million internet users an enforceable right to reach a live human customer service agent within 20 seconds on the phone or immediately by chat, across telecoms, fintechs, e-commerce platforms, and ride-sharing services.
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