Cerillion 26.2 Extends AI From Customer Care to Churn Prediction
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Summary
Cerillion announced the general availability of Cerillion 26.2 on November 4, 2026, adding AI capabilities to its pre-integrated BSS/OSS Suite for communications service providers. The release spans customer care, service configuration, competitor-aware package design and churn prediction. The additions reach across work usually divided among support, product and retention teams. They sit inside the pre-integrated suite, alongside the catalogue, promotions and configuration workflows they are…
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